Refund Policy

1. adda.social Platform Fees

adda.social is free during the beta period. No subscription or platform fees are charged. There is nothing to refund for platform access. When paid plans are introduced, we will update this policy with specific refund terms for subscriptions.

2. Payments via Creator Payment Links

adda.social enables creators to collect payments from their fans and clients via Razorpay. These payments include:

• Brand deal invoices
• Consultation booking fees
• Digital product purchases
• Tips and donations
• Membership subscriptions
• Paid DM fees

Refund responsibility: For payments made to creators via their adda.social payment links, the refund is the responsibility of the respective creator, not adda.social (BUILTFORBUSINESS LLP). adda.social is a platform/tool; we do not control the creator's business or refund decisions.

3. Digital Products

Digital products (ebooks, presets, templates, courses) are delivered instantly upon payment. Due to the nature of digital goods:

• Refunds are generally not provided for downloaded digital products
• Exceptions may be made if the product was not delivered or was materially different from its description
• Refund requests must be raised within 48 hours of purchase
• Contact the creator directly first; escalate to us if unresolved

4. Consultations & Bookings

• Cancelled by creator: Full refund within 5-7 business days
• Cancelled by fan ≥ 24 hours before: Full refund (at creator's discretion)
• Cancelled by fan < 24 hours before: No refund (to protect creator's time)
• No-show by creator: Full refund guaranteed

5. Tips and Donations

Tips are voluntary contributions to creators. Once a tip is sent, it is generally non-refundable as it is a gift. However, in cases of fraud or unauthorized transactions, please contact us immediately at support@adda.social.

6. Membership Subscriptions

• Memberships can be cancelled at any time to stop future charges
• Cancellation takes effect at the end of the current billing period
• Pro-rated refunds for unused periods are at the creator's discretion
• Razorpay's subscription terms also apply

7. Payment Processing Fees

Razorpay charges a processing fee on all transactions. These fees are non-refundable even when a refund is issued for the transaction amount. The processing fee may or may not be deducted from the refund amount depending on the circumstances.

8. How to Request a Refund

1. Contact the creator directly via WhatsApp or email
2. If unresolved within 48 hours, email support@adda.social with:
   • Transaction ID / Razorpay payment ID
   • Amount and date of payment
   • Reason for refund request
3. We will review and respond within 2 business days
4. Approved refunds are processed within 5-7 business days

9. Fraudulent Transactions

If you notice an unauthorized transaction on your account, contact us immediately at support@adda.social. We will work with Razorpay to investigate and resolve the issue. Also contact your bank to report the unauthorized charge.

10. Contact

For refund queries: support@adda.social

WhatsApp: +91 98765 43210 (weekdays, 10 AM – 7 PM IST)